(solved) USB3 ports seem to be dead.

[bjhkjhkrdjbv]

I have three USB devices, two USB3 harddisks and a USB2 webcam. All three worked with all ports on previous versions of Mint. Now all three only work with the USB2 port and are ignored when plugged into any of the USB3 ports. Computer is a HP Z220.

[deepakdeshp]

Please see

viewtopic.php?f=17&t=83444

[bjhkjhkrdjbv]

What do you mean by this? How did I violate these rules?

[deepakdeshp]

You didn't read it properly. Let me spell for you.

Post output of

Code: Select all

 inxi -Fxrrrz

in code tags.

[bjhkjhkrdjbv]

Code: Select all

System:
  Kernel: 5.15.0-72-generic x86_64 bits: 64 compiler: gcc v: 11.3.0
    Desktop: Cinnamon 5.6.8 Distro: Linux Mint 21.1 Vera
    base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: Hewlett-Packard product: HP Z220 CMT Workstation
    v: N/A serial: <superuser required>
  Mobo: Hewlett-Packard model: 1790 serial: <superuser required>
    BIOS: Hewlett-Packard v: K51 v01.87 date: 06/10/2019
CPU:
  Info: quad core model: Intel Core i7-3770 bits: 64 type: MT MCP
    arch: Ivy Bridge rev: 9 cache: L1: 256 KiB L2: 1024 KiB L3: 8 MiB
  Speed (MHz): avg: 1675 high: 2191 min/max: 1600/3900 cores: 1: 1634
    2: 2191 3: 1596 4: 1596 5: 1597 6: 1596 7: 1597 8: 1597 bogomips: 54274
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3
Graphics:
  Device-1: AMD Lexa PRO [Radeon 540/540X/550/550X / RX 540X/550/550X]
    vendor: Sapphire driver: amdgpu v: kernel bus-ID: 01:00.0
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: amdgpu,ati
    unloaded: fbdev,modesetting,vesa gpu: amdgpu resolution: 5120x2880~60Hz
  OpenGL: renderer: AMD Radeon RX 550 / 550 Series (polaris12 LLVM 15.0.6
    DRM 3.42 5.15.0-72-generic)
    v: 4.6 Mesa 22.2.5 direct render: Yes
Audio:
  Device-1: Intel 7 Series/C216 Family High Definition Audio
    vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
  Device-2: AMD Baffin HDMI/DP Audio [Radeon RX 550 640SP / 560/560X]
    vendor: Sapphire driver: snd_hda_intel v: kernel bus-ID: 01:00.1
  Device-3: C-Media CMI8788 [Oxygen HD Audio] vendor: ASUSTeK Virtuoso 66
    driver: snd_virtuoso v: kernel bus-ID: 02:01.0
  Sound Server-1: ALSA v: k5.15.0-72-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel 82579LM Gigabit Network vendor: Hewlett-Packard
    driver: e1000e v: kernel port: f040 bus-ID: 00:19.0
  IF: eno1 state: up speed: 100 Mbps duplex: full mac: <filter>
RAID:
  Hardware-1: Intel SATA Controller [RAID mode] driver: ahci v: 3.0
    bus-ID: 00:1f.2
Drives:
  Local Storage: total: 8.18 TiB used: 172.24 GiB (2.1%)
  ID-1: /dev/sda vendor: SanDisk model: SD7TB3Q-256G-1006 size: 238.47 GiB
  ID-2: /dev/sdb vendor: Patriot model: Burst size: 447.13 GiB
  ID-3: /dev/sdc vendor: Intenso model: SSD Sata III size: 238.47 GiB
  ID-4: /dev/sdd type: USB vendor: Western Digital model: WD Elements 25A3
    size: 7.28 TiB
Partition:
  ID-1: / size: 439.54 GiB used: 172.24 GiB (39.2%) fs: ext4 dev: /dev/sdb1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) file: /swapfile
Sensors:
  System Temperatures: cpu: 29.8 C mobo: 27.8 C gpu: amdgpu temp: 54.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 1167
Repos:
  Packages: 3947
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/geogebra.list
    1: deb http://www.geogebra.net/linux/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://linux-mint.froonix.org vera main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/skype-stable.list
    1: deb [arch=amd64] https://repo.skype.com/deb stable main
Info:
  Processes: 313 Uptime: 36m Memory: 15.57 GiB used: 2.22 GiB (14.3%)
  Init: systemd runlevel: 5 Compilers: gcc: 11.3.0 Shell: Bash v: 5.1.16
  inxi: 3.3.13

[deepakdeshp]

Run

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.lsusb 

Connect the device to the port and run lsusb again.
This time, you should see an extra device listed, with a Bus ID, Device ID, USB ID, and a description.

Also see output of

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usb-devices 

for the command description use

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man lsusb

[bjhkjhkrdjbv]

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usw@me-desktop:~$ lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 045e:07f8 Microsoft Corp. Wired Keyboard 600 (model 1576)
Bus 001 Device 003: ID 046d:c077 Logitech, Inc. M105 Optical Mouse
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
usw@me-desktop:~$ lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 045e:07f8 Microsoft Corp. Wired Keyboard 600 (model 1576)
Bus 001 Device 003: ID 046d:c077 Logitech, Inc. M105 Optical Mouse
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
usw@me-desktop:~$ usb-devices

T:  Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 3
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=05.15
S:  Manufacturer=Linux 5.15.0-72-generic ehci_hcd
S:  Product=EHCI Host Controller
S:  SerialNumber=0000:00:1a.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
E:  Ad=81(I) Atr=03(Int.) MxPS=   4 Ivl=256ms

T:  Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=480 MxCh= 6
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=8087 ProdID=0024 Rev=00.00
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
E:  Ad=81(I) Atr=03(Int.) MxPS=   1 Ivl=256ms

T:  Bus=01 Lev=02 Prnt=02 Port=00 Cnt=01 Dev#=  3 Spd=1.5 MxCh= 0
D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs=  1
P:  Vendor=046d ProdID=c077 Rev=72.00
S:  Manufacturer=Logitech
S:  Product=USB Optical Mouse
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=100mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=02 Driver=usbhid
E:  Ad=81(I) Atr=03(Int.) MxPS=   4 Ivl=10ms

T:  Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 3
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=05.15
S:  Manufacturer=Linux 5.15.0-72-generic ehci_hcd
S:  Product=EHCI Host Controller
S:  SerialNumber=0000:00:1d.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
E:  Ad=81(I) Atr=03(Int.) MxPS=   4 Ivl=256ms

T:  Bus=02 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=480 MxCh= 8
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=8087 ProdID=0024 Rev=00.00
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
E:  Ad=81(I) Atr=03(Int.) MxPS=   2 Ivl=256ms

For the second "lsusb" a hard disk was connected to a USB3 port but the outputs are the same.

[bjhkjhkrdjbv]

Found the solution elsewhere. In /etc/default/grub change
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
to
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash iommu=soft"
and run
sudo update-grub
Apparently this change costs nothing unless you need some special features for virtual machines

[bjhkjhkrdjbv]

This worked for a short time. Now the problem is back despite the change. USB3 is dead and USB2 is working. I tried plugging in my phone and my harddisk, both with the same result. Both devices are built for USB3. Was there an update that affects USB very recently?

[MiZoG]

lsusb did not return any "Linux Foundation 3.0 root hub"
We got to know your usb 3.0 controller: lspci -nn

According to HP support
there is a "HP USB 3.0 2 x 2 Port SuperSpeed PCIe x1 Card" in your workstation, an add-in card.
I doubt HP made their own. It should be based on a common chip like NEC, Via, Asmedia etc.

I have personal experience of regressions affecting a via usb 3.0 card with LTS kernels 5.10 & 5.15 & 6.1.
Solution was installing a different non-LTS kernel.

[bjhkjhkrdjbv]

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00:00.0 Host bridge [0600]: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor DRAM Controller [8086:0150] (rev 09)
00:01.0 PCI bridge [0604]: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor PCI Express Root Port [8086:0151] (rev 09)
00:14.0 USB controller [0c03]: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller [8086:1e31] (rev 04)
00:16.0 Communication controller [0780]: Intel Corporation 7 Series/C216 Chipset Family MEI Controller #1 [8086:1e3a] (rev 04)
00:16.3 Serial controller [0700]: Intel Corporation 7 Series/C210 Series Chipset Family KT Controller [8086:1e3d] (rev 04)
00:19.0 Ethernet controller [0200]: Intel Corporation 82579LM Gigabit Network Connection (Lewisville) [8086:1502] (rev 04)
00:1a.0 USB controller [0c03]: Intel Corporation 7 Series/C216 Chipset Family USB Enhanced Host Controller #2 [8086:1e2d] (rev 04)
00:1b.0 Audio device [0403]: Intel Corporation 7 Series/C216 Chipset Family High Definition Audio Controller [8086:1e20] (rev 04)
00:1d.0 USB controller [0c03]: Intel Corporation 7 Series/C216 Chipset Family USB Enhanced Host Controller #1 [8086:1e26] (rev 04)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev a4)
00:1f.0 ISA bridge [0601]: Intel Corporation C216 Series Chipset LPC Controller [8086:1e53] (rev 04)
00:1f.2 RAID bus controller [0104]: Intel Corporation SATA Controller [RAID mode] [8086:2822] (rev 04)
00:1f.3 SMBus [0c05]: Intel Corporation 7 Series/C216 Chipset Family SMBus Controller [8086:1e22] (rev 04)
01:00.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI] Lexa PRO [Radeon 540/540X/550/550X / RX 540X/550/550X] [1002:699f] (rev c7)
01:00.1 Audio device [0403]: Advanced Micro Devices, Inc. [AMD/ATI] Baffin HDMI/DP Audio [Radeon RX 550 640SP / RX 560/560X] [1002:aae0]
02:01.0 Multimedia audio controller [0401]: C-Media Electronics Inc CMI8788 [Oxygen HD Audio] [13f6:8788]

[ricardogroetaers]

The command:
inxi --usb
show anything significant?

[bjhkjhkrdjbv]

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USB:
  Hub-1: 1-0:1 info: Full speed or root hub ports: 3 rev: 2.0
  Hub-2: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0
  Device-1: 1-1.1:3 info: Logitech M105 Optical Mouse type: Mouse rev: 2.0
  Device-2: 1-1.2:4 info: Microsoft Wired Keyboard 600 (model 1576)
    type: Keyboard,HID rev: 2.0
  Hub-3: 2-0:1 info: Full speed or root hub ports: 3 rev: 2.0
  Hub-4: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 8 rev: 2.0
  Device-1: 2-1.5:3 info: Western Digital Elements Desktop (WDBWLG)
    type: Mass Storage rev: 2.1

[MiZoG]

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00:14.0 USB controller [0c03]: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller [8086:1e31] (rev 04)

This is a USB 3.0 controller. Not on an add-in card but integrated into the chipset and well-supported on Linux by all accounts..

HP support page states that this machine comes with pciex1 card with 2 ports but it is not detected.

So you have 2 USB 3.0 ports on the front side from Intel chipset and perhaps 2 USB 3.0 ports from the extra card at the back panel I/O?

And no USB 3.0 port either back or front is working?

[bjhkjhkrdjbv]

The cards are no longer there. I have two USB3 ports and one USB2 port on the front side. They are connected to the motherboard directly. There are also USB2 and USB3 ports on the backside of the motherboard. All ports give electricity but only the USB2 ones recognize hardware under Linux. The BIOS sees the hard disk when it is connected to USB3.

[bjhkjhkrdjbv]

Now USB3 works again. Update history shows some system updates today so that may have been it.