Strange and sudden shutdowns ?

Quick to answer questions about finding your way around Linux Mint as a new user.
Forum rules
There are no such things as "stupid" questions. However if you think your question is a bit stupid, then this is the right place for you to post it. Stick to easy to-the-point questions that you feel people can answer fast. For long and complicated questions use the other forums in the support section.
Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
User avatar
RollyShed
Level 8
Level 8
Posts: 2435
Joined: Sat Jan 12, 2019 8:58 pm
Location: South Island, New Zealand
Contact:

Re: Sudden shutdown of the computer (again)

Post by RollyShed »

Vilsen wrote: Mon May 01, 2023 12:37 amCould it be that my machine is standing on top of a "Curry-line" ?
According to Dr Manfred Curry, Curry Lines run around the globe – at approximately a 45 degrees angle from North-South and East-West.

So it seems both you and the computer are doomed...... :evil: Due to the time shift, warp factor, the computer is now two decades old and totally out of date..... :mrgreen:

Typical of the OP, no computer details, Make, Model, Year. And he keeps getting told to supply this.
RIH
Level 9
Level 9
Posts: 2834
Joined: Sat Aug 22, 2015 3:47 am

Re: Sudden shutdown of the computer (again)

Post by RIH »

I told the OP on the 1st. March how to discover where his computer root cause issue was.
He has given zero indication that he has taken any steps to help diagnose the issue and just prefers to carry on complaining while supplying nothing in the way of helpful detail..
Image
motoryzen
Level 10
Level 10
Posts: 3443
Joined: Sun Dec 08, 2019 12:25 am

Re: Strange and sudden shutdowns ?

Post by motoryzen »

vilsen
I would advise you to swap out the PSU, if you happen to have another one, and see what happens. I would also advise you to add your system information to each question, but that advice, too, has fallen on deaf ears so far.
Sorry but Moem made a good point

Forum rules... how to get help. step 5. Most often..posting all the system details ( meaning hardware and how the operating system sees and deals with that hardware ) saves ...everyone time-wasting speculation aka guessing at what the path to the solution would be. It's why this site's/domain's management put that link there.

If that your PC is a prebuilt you purchased..unless you literally spend a grand or more on it..chances it isn't a well known well-established brand like Corsair or especially Seasonic with a solid warranty. If that is the case, and it's been over 5 years. It's not like it is unwise to go ahead and replace it.

The Power supply is the most underrated critical part of any computer...period. It doesn't matter how good the other components are or even if all the other components' consumption worst case/max combined is half of what that psu can handle....IF ..the psu is on its last legs.
Mint 21.2 Cinnamon 5.8.4
asrock x570 taichi ...bios p5.00
ryzen 5900x
128GB Kingston Fury @ 3600mhz
Corsair mp600 pro xt NVME ssd 4TB
three 4TB ssds
dual 1TB ssds
Two 16TB Toshiba hdd's
24GB amd 7900xtx vid card
Viewsonic Elite UHD 32" 144hz monitor
Vilsen
Level 5
Level 5
Posts: 983
Joined: Thu Nov 16, 2017 4:45 am

Re: Strange and sudden shutdowns ?

Post by Vilsen »

Code: Select all

test@a7R4:~$ inxi -Fx
System:
  Host: a7R4 Kernel: 5.19.0-41-generic x86_64 bits: 64 compiler: N/A
    Desktop: MATE 1.26.0 Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: ASUS product: N/A v: N/A serial: <superuser required>
  Mobo: ASUSTeK model: ROG STRIX B660-I GAMING WIFI v: Rev 1.xx
    serial: <superuser required> UEFI: American Megatrends v: 0415
    date: 09/29/2021
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M325
    charge: 100% (should be ignored) status: Discharging
CPU:
  Info: 6-core model: 12th Gen Intel Core i5-12600 bits: 64 type: MT MCP
    arch: Alder Lake rev: 5 cache: L1: 480 KiB L2: 7.5 MiB L3: 18 MiB
  Speed (MHz): avg: 2680 high: 3300 min/max: 800/6100 cores: 1: 3300
    2: 3300 3: 751 4: 3300 5: 3300 6: 3300 7: 886 8: 3300 9: 3300 10: 833
    11: 3300 12: 3300 bogomips: 79257
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel vendor: ASUSTeK driver: i915 v: kernel bus-ID: 00:02.0
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting
    unloaded: fbdev,vesa gpu: i915 resolution: 3440x1440~60Hz
  OpenGL: renderer: Mesa Intel UHD Graphics 770 (ADL-S GT1)
    v: 4.6 Mesa 22.2.5 direct render: Yes
Audio:
  Device-1: Intel vendor: ASUSTeK driver: snd_hda_intel v: kernel
    bus-ID: 00:1f.3
  Sound Server-1: ALSA v: k5.19.0-41-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel driver: iwlwifi v: kernel port: N/A bus-ID: 00:14.3
  IF: wlo1 state: down mac: d4:54:8b:24:7a:11
  Device-2: Intel Ethernet I225-V vendor: ASUSTeK driver: igc v: kernel
    port: N/A bus-ID: 04:00.0
  IF: enp4s0 state: up speed: 100 Mbps duplex: full mac: 50:eb:f6:9a:6e:df
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
    bus-ID: 1-14:5
  Report: hciconfig ID: hci0 rfk-id: 1 state: down
    bt-service: enabled,running rfk-block: hardware: no software: yes
    address: D4:54:8B:24:7A:15
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
    v: 0.6 bus-ID: 00:0e.0
Drives:
  Local Storage: total: 1.82 TiB used: 476.61 GiB (25.6%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 1TB
    size: 931.51 GiB temp: 35.9 C
  ID-2: /dev/nvme1n1 vendor: Samsung model: 980 PRO with Heatsink 1TB
    size: 931.51 GiB temp: 31.9 C
Partition:
  ID-1: / size: 915.32 GiB used: 476.57 GiB (52.1%) fs: ext4
    dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 511 MiB used: 31.4 MiB (6.2%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) file: /swapfile
Sensors:
  System Temperatures: cpu: 27.8 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 345 Uptime: 4m Memory: 31.07 GiB used: 2.63 GiB (8.5%)
  Init: systemd runlevel: 5 Compilers: gcc: 11.3.0 Packages: 3680 Shell: Bash
  v: 5.1.16 inxi: 3.3.13
test@a7R4:~$ 

The psu has been replaced with a new one !

Same problem and I got this today:
_JUF2368_resultat_1.jpg
It's obvious that "SOMTHING" is CHANGING settings in UEFI-BIOS !

I DID NOT !
User avatar
SMG
Level 25
Level 25
Posts: 31329
Joined: Sun Jul 26, 2020 6:15 pm
Location: USA

Re: Strange and sudden shutdowns ?

Post by SMG »

Vilsen wrote: Tue May 23, 2023 7:21 amSame problem and I got this today:

_JUF2368_resultat_1.jpg
POST means "Power On Self Test". It is done by the hardware regardless of whether an operating system is installed and must complete before an operating system loads.

UEFI is, in essence, the software for your motherboard.

That message means this is not a Linux Mint problem. This is a hardware problem. If you changed the PSU and that didn't make a difference, then it could be something on the motherboard or the power button on the case.
Image
A woman typing on a laptop with LM20.3 Cinnamon.
Vilsen
Level 5
Level 5
Posts: 983
Joined: Thu Nov 16, 2017 4:45 am

Re: Strange and sudden shutdowns ?

Post by Vilsen »

Over one year I have used this computer and only 2 times before did a SUDDEN
shutdown appear.

Nothing has been changed ! Same hardware as when I bought it last summer
and nothing has been changed in UEFI/BIOS-setup.

Suddenly it starts to mess up and won't start or suddenly stops.

What has changed ?

WHAT ?

Are you sure that nothing from the LINUX MINT environment could have
changed the settings i UEFIBIOS ?

I hav been told that windows CAN !
User avatar
Moem
Level 22
Level 22
Posts: 16226
Joined: Tue Nov 17, 2015 9:14 am
Location: The Netherlands
Contact:

Re: Strange and sudden shutdowns ?

Post by Moem »

Sometimes, things break. One day they are fine; the next day, your shoelace breaks or the sole of your shoe comes loose. And it was fine before. What has changed? It broke, that's what.

Vilsen, SMG knows more than you and me together. If she says it's a hardware problem, I tend to believe her.
Image

If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!
User avatar
SMG
Level 25
Level 25
Posts: 31329
Joined: Sun Jul 26, 2020 6:15 pm
Location: USA

Re: Strange and sudden shutdowns ?

Post by SMG »

Vilsen wrote: Tue May 23, 2023 8:44 amSuddenly it starts to mess up and won't start or suddenly stops.

What has changed ?

WHAT ?
Vilsen, I am reading what is on the screenshot you posted. Your screenshot says, "The system has POSTed in safe mode."

I just explained to you what POST means and the fact it has nothing to do with the operating system.

You are welcome to go into your UEFI and reset everything to its defaults, but I have no idea what changes will happen if you do that.
Vilsen wrote: Tue May 23, 2023 8:44 amAre you sure that nothing from the LINUX MINT environment could have
changed the settings i UEFIBIOS ?

I hav been told that windows CAN !
You have an ASUS motherboard. If you go to the ASUS website the latest UEFI available is 2403 and says it "improves system stability". In fact I see at least three other updates your computer does not have which also say they improve system stability.

Machine:
Type: Desktop System: ASUS product: N/A v: N/A serial: <superuser required>
Mobo: ASUSTeK model: ROG STRIX B660-I GAMING WIFI v: Rev 1.xx
serial: <superuser required> UEFI: American Megatrends v: 0415
date: 09/29/2021

So it appears no one, not even you, has been updating your UEFI and that is likely why you are having problems. ASUS knows there is a problem and has a provided fixes. Instead of applying those fixes, you are repeatedly creating new topics on this website whining about the exact same issue.

If you want the problem to stop, then update your computer's BIOS/UEFI. However, I strongly suggest you read all the information about the available updates and contact ASUS if you have questions. This is not an ASUS support forum.
Image
A woman typing on a laptop with LM20.3 Cinnamon.
User avatar
RollyShed
Level 8
Level 8
Posts: 2435
Joined: Sat Jan 12, 2019 8:58 pm
Location: South Island, New Zealand
Contact:

Re: Strange and sudden shutdowns ?

Post by RollyShed »

Have you checked the battery on the mother board. It will be a CR2032 and should be 3 volts. It is a silver disk about 20 mm diameter.

Yes, had to change mine again a few days ago, possibly because the one put in previously was marginal. We use them a lot in our stringed instrument tuners. Tuners? Yes lots of them, a spare for the spare....
motoryzen
Level 10
Level 10
Posts: 3443
Joined: Sun Dec 08, 2019 12:25 am

Re: Strange and sudden shutdowns ?

Post by motoryzen »

battery on the mother board
* looks in the mirror...facepalms*. Yeap.like I said...the little things... but still (scratches chin curiously). I don't see how given that mobo is one gen newer than mine that it should be the cmos/bios battery already.

Or perhaps it just needs to be taken out and put back in AFTER you've flicked off the breaker switch on the psu first, then press and hold the power button on the PC case at least 20 seconds straight to ensure you flush power out of the motherboard's capacitors.
Mint 21.2 Cinnamon 5.8.4
asrock x570 taichi ...bios p5.00
ryzen 5900x
128GB Kingston Fury @ 3600mhz
Corsair mp600 pro xt NVME ssd 4TB
three 4TB ssds
dual 1TB ssds
Two 16TB Toshiba hdd's
24GB amd 7900xtx vid card
Viewsonic Elite UHD 32" 144hz monitor
Vilsen
Level 5
Level 5
Posts: 983
Joined: Thu Nov 16, 2017 4:45 am

Re: Strange and sudden shutdowns ?

Post by Vilsen »

Not a battery-problem !

My motherboard is brand new - bought it last summer !!!1

I did a "reset" of the U E F I -BIOS = "the dung of misery"
and now it everything is working again.

The only setting I'd changed was allowing hot-plug and somehow - NOBODY KNOWS -
the system got instable and satred failing 3 MONTH LATER !?!?!?! Not immediately but months later.

Is that not strange ???

Its strange that no one reacted to the fact that UEFI allows access from
programs such as the operating system and application programs and can CHANGE IT .
Has no one even questioned this ??
User avatar
RollyShed
Level 8
Level 8
Posts: 2435
Joined: Sat Jan 12, 2019 8:58 pm
Location: South Island, New Zealand
Contact:

Re: Strange and sudden shutdowns ?

Post by RollyShed »

Vilsen wrote: Wed May 24, 2023 2:57 am Not a battery-problem !
My motherboard is brand new - bought it last summer !!!
How long had it been sitting on the shelf with the power OFF?
Plus you didn't tell us how long you had had it, again, lack of information. It is Autumn here so that could be 12 months or 3 months you are talking about. The world does have opposite seasons depending on the hemisphere. Again, lack of information.
programs and can CHANGE IT .
Has no one even questioned this ??
Change what? That is the question, what is the "IT" are you talking about? Lack of information.
User avatar
SMG
Level 25
Level 25
Posts: 31329
Joined: Sun Jul 26, 2020 6:15 pm
Location: USA

Re: Strange and sudden shutdowns ?

Post by SMG »

Vilsen wrote: Wed May 24, 2023 2:57 amIts strange that no one reacted to the fact that UEFI allows access from
programs such as the operating system and application programs and can CHANGE IT .
The UEFI is the software for your motherboard. ASUS writes the code for the UEFI. The operating system does not write the code for the UEFI.

The operating system did not change the UEFI. You admitted that YOU changed the UEFI setting.
Vilsen wrote: Wed May 24, 2023 2:57 amI did a "reset" of the U E F I -BIOS = "the dung of misery"
and now it everything is working again.

The only setting I'd changed was allowing hot-plug
That means you changed settings for the hardware.
Image
A woman typing on a laptop with LM20.3 Cinnamon.
Vilsen
Level 5
Level 5
Posts: 983
Joined: Thu Nov 16, 2017 4:45 am

Re: Strange and sudden shutdowns ?

Post by Vilsen »

What is the point of being able to change CERTAIN settings
in BIOS/UEFI setup if this would not somehow be "allowed" or not
recommendable?

In all the years since the PC was introduced sometime in 1974,
I have made the settings that are NECESSARY and there has NEVER been a problem.

Ever since the UEFI BIOS was introduced, however, voices have been raised
that something fishy is going on here.

Also notice THAT the setting change regarding HOTPLUG that was made,
was made for good a long time ago and that everything has worked smoothly
without interruption since then but that there were SUDDENLY unwarranted interruptions and computer freezes.

Explain it to ANYONE WHO CAN !!!!
Vilsen
Level 5
Level 5
Posts: 983
Joined: Thu Nov 16, 2017 4:45 am

Re: Sudden shutdown of the computer (again)

Post by Vilsen »

It is working again .

But:

What is the point of being able to change CERTAIN settings
in BIOS/UEFI setup if this would not somehow be "allowed" or not
recommendable?

In all the years since the PC was introduced sometime in 1974,
I have made the settings that are NECESSARY and there has NEVER been a problem.

Ever since the UEFI BIOS was introduced, however, voices have been raised
that something fishy is going on here.

Also notice THAT the setting change regarding HOTPLUG that was made,
was made for good a long time ago and that everything has worked smoothly
without interruption since then but that there were SUDDENLY unwarranted interruptions and computer freezes.

Explain it to ANYONE WHO CAN !!!!
User avatar
Moem
Level 22
Level 22
Posts: 16226
Joined: Tue Nov 17, 2015 9:14 am
Location: The Netherlands
Contact:

Re: Strange and sudden shutdowns ?

Post by Moem »

Mod note:
Two topics about the exact same problem merged. If you're just going to post the same thing in both topics, one of them is enough.
Image

If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!
User avatar
SMG
Level 25
Level 25
Posts: 31329
Joined: Sun Jul 26, 2020 6:15 pm
Location: USA

Re: Strange and sudden shutdowns ?

Post by SMG »

Vilsen wrote: Tue May 30, 2023 4:56 am What is the point of being able to change CERTAIN settings
in BIOS/UEFI setup if this would not somehow be "allowed" or not
recommendable?

In all the years since the PC was introduced sometime in 1974,
I have made the settings that are NECESSARY and there has NEVER been a problem.

Ever since the UEFI BIOS was introduced, however, voices have been raised
that something fishy is going on here.

Also notice THAT the setting change regarding HOTPLUG that was made,
was made for good a long time ago and that everything has worked smoothly
without interruption since then but that there were SUDDENLY unwarranted interruptions and computer freezes.

Explain it to ANYONE WHO CAN !!!!
You are again yelling at those who are helping you. Additionally, you are asking questions about your hardware on a forum that does not give hardware support. UEFI is part of the hardware.

This is a forum for supporting Linux Mint operating system issues.
Image
A woman typing on a laptop with LM20.3 Cinnamon.
Vilsen
Level 5
Level 5
Posts: 983
Joined: Thu Nov 16, 2017 4:45 am

Re: Strange and sudden shutdowns ?

Post by Vilsen »

At the risk of being ostracized again, I have to say that your "tone" is very troubling. I have been ACCUSED of being "rude" several times but YOU seem to be able to express yourself as badly as you want.

As for PSU replacement, THIS HAS HAPPENED! No difference . It was only after I "reset" the UEFI BIOS that it returned to normal.

I have 2 relatively new 650 Watt PSUs, both of which apparently work perfectly. I was about to buy another one when resetting the UEFI BIOS solved the problem.

That is WHY I am asking if there is something "shady" with the UEFI BIOS in which you CAN make REASONABLE settings but which apparently cannot be used without strange phenomena occurring such as the computer shutting down in the middle of a job.
Vilsen
Level 5
Level 5
Posts: 983
Joined: Thu Nov 16, 2017 4:45 am

Re: Strange and sudden shutdowns ?

Post by Vilsen »

All the DIFFERENT problems I described in the year since I bought a brand new motherboard from the brand: ASUS with an Intel
12th Gen Intel® Core™ i5-12600 × 12 processor, 32 GB RAM and 2 NVMe "disks" ; ALL the problems I asked about and got various OUTSTANDING answers to which now seem to have resolved themselves.

What could this be due to? Elves & trolls in the motherboard? I wouldn't believe it, but on the other hand, a large number of UPDATES have happened through those that came via the update manager, which makes me assume that every time you UPGRADE to a new version of MINT, it takes a while before "everything sits" as it should. The sudden "POFF" interruptions that happened in the middle of a job are gone. That the sound only works sometimes and so on.

Right from the start there were serious flaws with the screen management and it was only possible to get an image via Displayport but then also via HDMI.

I just want to say that Linux in general and MINT in particular is a great and PURPOSE operating system along with the wide and useful set of FREE programs available.

Thank you to everyone who managed to try to find solutions and apart from the very strange and nasty maltreatment and the rudeness of some who consider themselves to "know" what is right and what is wrong to write about and suspension threats and other nonsense, we will see the future and hope for new and better tools in the field.

Unfortunately, I should add, you continue to write programs that are so important that you cannot do without them only for APPLE OS AND MICROSOFT OS, thereby excluding the intelligent community that uses LINUX.

This is deeply tragic and one can only hope that those who have the courage to sit and assemble alternative programs now catch the big culprits and provide us with useful versions.

So: thank you!
User avatar
RollyShed
Level 8
Level 8
Posts: 2435
Joined: Sat Jan 12, 2019 8:58 pm
Location: South Island, New Zealand
Contact:

Re: Strange and sudden shutdowns ?

Post by RollyShed »

Vilsen wrote: Sun Jul 02, 2023 5:45 amyou continue to write programs that are...only for APPLE OS AND MICROSOFT OS, thereby excluding the intelligent community that uses LINUX.
Who are you referring to as "you"?

No one on this forum will be doing it so why criticise those on this forum for doing something they are not doing?
Locked

Return to “Beginner Questions”