Cannot Access NTFS Partition After Last Update

[ovan]

Hello,
I have been using mint for about 4 years, it does great for my daily activity. But problem comes after last update.
Since last updates i can't accessing my ntfs (windows) partition, every time i click on the windows partition in file manager (nemo), it shows Unable to mount D volume, Not Authorized to Perform Operation.

It was doing fine before last update.

What should i do to make it working properly as it used to be.?

Thank You

[mikeflan]

D volume - really. That is a surprise.
My NTFS is still working great, but I have not updated in 23 days.
I have 17 updates waiting to be applied.

Let me know if you find out which update is responsible for this.

[linux-rox]

I'm fully updated and have no difficulty accessing NTFS partitions. Have you booted into Windows recently? Have you tried mounting with Disks? (That's an app on Menu.) In any event, please supply your system information.

[ovan]

Code: Select all

System:
  Kernel: 5.15.0-72-generic x86_64 bits: 64 compiler: gcc v: 11.3.0 Desktop: Cinnamon 5.4.12
    tk: GTK 3.24.33 wm: Mutter dm: LightDM Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: HP product: HP ProBook 440 G5 v: N/A serial: <superuser required> Chassis:
    type: 10 serial: <superuser required>
  Mobo: HP model: 837B v: KBC Version 02.40.00 serial: <superuser required> UEFI: HP
    v: Q85 Ver. 01.17.00 date: 08/04/2021
Battery:
  ID-1: BAT0 charge: 34.1 Wh (97.7%) condition: 34.9/48.0 Wh (72.6%) volts: 12.0 min: 11.4
    model: Hewlett-Packard Primary serial: <filter> status: Discharging
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse serial: <filter>
    charge: 55% (should be ignored) status: Discharging
CPU:
  Info: quad core model: Intel Core i5-8250U bits: 64 type: MT MCP arch: Coffee Lake rev: A cache:
    L1: 256 KiB L2: 1024 KiB L3: 6 MiB
  Speed (MHz): avg: 2210 high: 2386 min/max: 400/3400 cores: 1: 2386 2: 2335 3: 2090 4: 2165
    5: 2301 6: 2033 7: 2270 8: 2103 bogomips: 28800
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel UHD Graphics 620 vendor: Hewlett-Packard driver: i915 v: kernel ports:
    active: eDP-1 empty: DP-1,HDMI-A-1,HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:5917
  Device-2: Chicony HP HD Camera type: USB driver: uvcvideo bus-ID: 1-6:3 chip-ID: 04f2:b5ee
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa
    gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1440x810 s-dpi: 96
  Monitor-1: eDP-1 model: Chi Mei Innolux res: 1440x810 dpi: 118 diag: 354mm (13.9")
  OpenGL: renderer: Mesa Intel UHD Graphics 620 (KBL GT2) v: 4.6 Mesa 22.2.5 direct render: Yes
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Hewlett-Packard driver: snd_hda_intel
    v: kernel bus-ID: 00:1f.3 chip-ID: 8086:9d71
  Sound Server-1: ALSA v: k5.15.0-72-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Hewlett-Packard
    driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1 port: 3000 bus-ID: 01:00.0
    chip-ID: 10ec:8168
  IF: enp1s0 state: down mac: <filter>
  Device-2: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel pcie: speed: 2.5 GT/s lanes: 1
    bus-ID: 02:00.0 chip-ID: 8086:24fd
  IF: wlp2s0 state: up mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 bus-ID: 1-7:4
    chip-ID: 8087:0a2b
  Report: hciconfig ID: hci0 rfk-id: 0 state: down bt-service: enabled,running rfk-block:
    hardware: no software: yes address: <filter>
Drives:
  Local Storage: total: 931.51 GiB used: 35.34 GiB (3.8%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 1TB size: 931.51 GiB
    speed: 31.6 Gb/s lanes: 4 serial: <filter> temp: 35.9 C
Partition:
  ID-1: / size: 253.67 GiB used: 35.31 GiB (13.9%) fs: ext4 dev: /dev/nvme0n1p6
  ID-2: /boot/efi size: 96 MiB used: 31.3 MiB (32.6%) fs: vfat dev: /dev/nvme0n1p2
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002
  Device-1: 1-1:2 info: Logitech Unifying Receiver type: Mouse,HID
    driver: logitech-djreceiver,usbhid rev: 2.0 speed: 12 Mb/s chip-ID: 046d:c52f
  Device-2: 1-6:3 info: Chicony HP HD Camera type: Video driver: uvcvideo rev: 2.0
    speed: 480 Mb/s chip-ID: 04f2:b5ee
  Device-3: 1-7:4 info: Intel Bluetooth wireless interface type: Bluetooth driver: btusb
    rev: 2.0 speed: 12 Mb/s chip-ID: 8087:0a2b
  Device-4: 1-8:5 info: Validity Sensors VFS495 Fingerprint Reader type: <vendor specific>
    driver: N/A rev: 1.1 speed: 12 Mb/s chip-ID: 138a:003f
  Hub-2: 2-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003
Sensors:
  System Temperatures: cpu: 42.0 C pch: 39.5 C mobo: 0.0 C
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2505 apt: 2493 flatpak: 12
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/chrome-remote-desktop.list
    1: deb [arch=amd64] http: //dl.google.com/linux/chrome-remote-desktop/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/google-earth-pro.list
    1: deb [arch=amd64] http: //dl.google.com/linux/earth/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //kartolo.sby.datautama.net.id/linuxmint vanessa main upstream import backport
    2: deb http: //kartolo.sby.datautama.net.id/ubuntu jammy main restricted universe multiverse
    3: deb http: //kartolo.sby.datautama.net.id/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //kartolo.sby.datautama.net.id/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/opera-stable.list
    1: deb https: //deb.opera.com/opera-stable/ stable non-free
Info:
  Processes: 297 Uptime: 10m Memory: 7.63 GiB used: 2.72 GiB (35.7%) Init: systemd v: 249
  runlevel: 5 Compilers: gcc: 11.3.0 alt: 11/12 Client: Unknown python3.10 client inxi: 3.3.13

[ovan]

Dear,

I don't know which updates is responsible for this, all i remember is after doing last update, i can't accessing my ntfs partition.
Here i attached a screenshot, used to be when i click on the ntfs partition it will be auto mounted and can be accessing. Now when i click on the ntfs partition, it will show Unable to mount DATA, Not authorized to perform operation.

I need help to fix this please.

Thank You

[RIH]

It is more likely to be Windows causing you an issue than a Linux update.
Do you have hibernation/fast startup disabled in Windows.
If not, then do so (Google/Search Engine will tell you how) & then when you restart Mint your disk should be available.

[Hoser Rob]

It is more likely to be Windows causing you an issue than a Linux update.
Do you have hibernation/fast startup disabled in Windows.
If not, then do so (Google/Search Engine will tell you how) & then when you restart Mint your disk should be available.

I'd agree with this.

[Hoser Rob]

... I don't know which updates is responsible for this...

Firing up the old search engine and entering "ubuntu list updated packages" got me this, try running this in terminal and paste the text output here:

Code: Select all

cat /var/log/dpkg.log | grep "\ installed\ "

[ovan]

It is more likely to be Windows causing you an issue than a Linux update.
Do you have hibernation/fast startup disabled in Windows.
If not, then do so (Google/Search Engine will tell you how) & then when you restart Mint your disk should be available.

I have disabling the hibernation, fast startup is not available. Still no luck, i still couldn't read the ntfs partition

[linux-rox]

In Terminal, please run sudo mount /dev/nvme0n1p5 /mnt (if typing, that's a zero, not the letter "O"). What happens?

BTW, I don't think it's the problem, but Fast Startup is a Windows setting, not BIOS/UEFI. Even if disabled, and presumably was or you'd have had trouble before this, occasionally gets re-enabled by Windows update (though hasn't happened to me in a long time). OTOH, wouldn't prevent mount, but rather would make the mount read-only.

[ovan]

In Terminal, please run sudo mount /dev/nvme0n1p5 /mnt (if typing, that's a zero, not the letter "O"). What happens?

BTW, I don't think it's the problem, but Fast Startup is a Windows setting, not BIOS/UEFI. Even if disabled, and presumably was or you'd have had trouble before this, occasionally gets re-enabled by Windows update (though hasn't happened to me in a long time). OTOH, wouldn't prevent mount, but rather would make the mount read-only.

Still no luck.
I tried to plug my usb external dvd writer and it cannot be mount also, so i can't read the disk
Seems the problem is in my mint

[linux-rox]

Still no luck.

But, what happened? If a command doesn't work, there's usually at least an error message.

[mikeflan]

fast startup is not available.

We think it is always available from within windows, which I don't have.
By fast startup we mean this:

Boot into windows and disable faststartup:
https://www.windowscentral.com/how-disa ... st-startup
viewtopic.php?p=2067102#p2067102
https://fosspost.org/prepare-your-pc-fo ... cure-boot/
https://www.youtube.com/watch?v=CdLcJLKEMbY

[ovan]

Still no luck.

But, what happened? If a command doesn't work, there's usually at least an error message.

Sorry, i forgot to paste the message. here it is

ovan@probook:~$ sudo mount /dev/nvme0n1p5 /mnt
Mount is denied because the NTFS volume is already exclusively opened.
The volume may be already mounted, or another software may use it which
could be identified for example by the help of the 'fuser' command.
ovan@probook:~$

[linux-rox]

Please do a full shutdown. Boot Windows and confirm it hasn't re-enabled Fast Startup (you check that in Control Panel > Power Options). Shut down Windows, boot Mint. Try to mount the NTFS partition. Report back.

[ovan]

Please do a full shutdown. Boot Windows and confirm it hasn't re-enabled Fast Startup (you check that in Control Panel > Power Options). Shut down Windows, boot Mint. Try to mount the NTFS partition. Report back.

I have done that and still i can't find Fast Startup, seems its already disabled

[linux-rox]

Curiously, you're missing an option to "Change settings that are currently unavailable," but I'll agree that shows Fast Startup hasn't been enabled.

Did you try mounting the partition again?

[ovan]

Curiously, you're missing an option to "Change settings that are currently unavailable," but I'll agree that shows Fast Startup hasn't been enabled.

Did you try mounting the partition again?

I have click the "Change settings that are currently unavailable," still there is no Fast Startup option shows

Tried to mount it again and here is the results :

ovan@probook:~$ sudo mount /dev/nvme0n1p5 /mnt
Mount is denied because the NTFS volume is already exclusively opened.
The volume may be already mounted, or another software may use it which
could be identified for example by the help of the 'fuser' command.

And the ntfs partition still cannot be accessible

[linux-rox]

Alright, then, let's try the big gun: sudo mount -t ntfs-3g -o remove_hiberfile /dev/nvme0n1p5 /mnt

If that doesn't work, post the output of:

Code: Select all

sudo fuser -v /dev/nvme0n1p5
mount | grep nvme0n1p5
cat /etc/fstab

Please use code tags to report the outputs, using a separate code box for each command. If you get no response to either (or both) of the first two commands, i.e., are simply returned to the command prompt, report that (which means the command didn't find a match).