Unable to get headphones to work.

[Estuans]

20+ Windows user here. 2nd day Linux Mint Cinnamon tryout. I bought Turtle Beach KAIRA X using the AUX cable plugged into the Green Aux port on the motherboard with no sound. Sound will work off my Acer Predator monitor speakers at least. I've tried searching google and the forums but haven't found anything conclusive that will help me out. I'm probably being dumb but considering this is completely different from Windows that I need to download drivers for the headset to work? Or Linux doesn't see the I/O ports on the motherboard for some reason? Here is the inxi -Fxxxrz if it provides any help to my issue.

Code: Select all

System:
  Kernel: 5.15.0-72-generic x86_64 bits: 64 compiler: gcc v: 11.3.0
    Desktop: Cinnamon 5.6.8 tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0
    Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop Mobo: ASRock model: X470 Master SLI/ac
    serial: <superuser required> UEFI: American Megatrends v: P4.52
    date: 02/22/2022
CPU:
  Info: 8-core model: AMD Ryzen 7 5800X3D bits: 64 type: MT MCP smt: enabled
    arch: Zen 3 rev: 2 cache: L1: 512 KiB L2: 4 MiB L3: 96 MiB
  Speed (MHz): avg: 3063 high: 3591 min/max: 2200/3400 boost: enabled
    cores: 1: 2872 2: 3144 3: 3586 4: 2873 5: 2866 6: 2859 7: 3581 8: 2862
    9: 2864 10: 2873 11: 3591 12: 2862 13: 2860 14: 2871 15: 3584 16: 2865
    bogomips: 108596
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
  Device-1: AMD Navi 21 [Radeon RX 6800/6800 XT / 6900 XT] vendor: XFX
    driver: amdgpu v: kernel pcie: speed: 16 GT/s lanes: 16 ports: active: DP-2
    empty: DP-1,DP-3,HDMI-A-1 bus-ID: 0d:00.0 chip-ID: 1002:73bf
    class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: amdgpu,ati
    unloaded: fbdev,modesetting,radeon,vesa gpu: amdgpu display-ID: :0
    screens: 1
  Screen-1: 0 s-res: 2560x1440 s-dpi: 96 s-size: 677x381mm (26.7x15.0")
    s-diag: 777mm (30.6")
  Monitor-1: DisplayPort-1 mapped: DP-2 model: Acer XB271HU
    serial: <filter> res: 2560x1440 dpi: 109 size: 598x336mm (23.5x13.2")
    diag: 686mm (27") modes: max: 2560x1440 min: 640x480
  OpenGL: renderer: AMD Radeon RX 6900 XT (navi21 LLVM 15.0.7 DRM 3.42
  5.15.0-72-generic)
    v: 4.6 Mesa 22.2.5 direct render: Yes
Audio:
  Device-1: AMD Navi 21 HDMI Audio [Radeon RX 6800/6800 XT / 6900 XT]
    driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s lanes: 16
    bus-ID: 0d:00.1 chip-ID: 1002:ab28 class-ID: 0403
  Device-2: AMD Starship/Matisse HD Audio vendor: ASRock
    driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s lanes: 16
    bus-ID: 0f:00.4 chip-ID: 1022:1487 class-ID: 0403
  Sound Server-1: ALSA v: k5.15.0-72-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Dual Band Wireless-AC 3168NGW [Stone Peak] driver: iwlwifi
    v: kernel pcie: speed: 2.5 GT/s lanes: 1 bus-ID: 04:00.0 chip-ID: 8086:24fb
    class-ID: 0280
  IF: wlp4s0 state: down mac: <filter>
  Device-2: Intel I211 Gigabit Network vendor: ASRock driver: igb v: kernel
    pcie: speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 05:00.0
    chip-ID: 8086:1539 class-ID: 0200
  IF: enp5s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
  Device-1: Intel Wireless-AC 3168 Bluetooth type: USB driver: btusb v: 0.8
    bus-ID: 1-9:3 chip-ID: 8087:0aa7 class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
    bt-v: 2.1 lmp-v: 4.2 sub-v: 1100 hci-v: 4.2 rev: 1100
Drives:
  Local Storage: total: 17.3 TiB used: 743.84 GiB (4.2%)
  ID-1: /dev/nvme0n1 vendor: A-Data model: SX8200PNP size: 953.87 GiB
    speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter> rev: S0118C
    temp: 26.9 C scheme: GPT
  ID-2: /dev/sda vendor: Samsung model: SSD 870 EVO 2TB size: 1.82 TiB
    speed: 6.0 Gb/s type: SSD serial: <filter> rev: 2B6Q
  ID-3: /dev/sdb vendor: Western Digital model: WD2001FASS-00W2B0
    size: 1.82 TiB speed: 3.0 Gb/s type: HDD rpm: 7200 serial: <filter>
    rev: 0101 scheme: GPT
  ID-4: /dev/sdc type: USB vendor: Western Digital model: WD Elements 25A3
    size: 12.73 TiB type: N/A serial: <filter> rev: 1031 scheme: GPT
Partition:
  ID-1: / size: 915.75 GiB used: 16.46 GiB (1.8%) fs: ext4 dev: /dev/sdb2
  ID-2: /boot/efi size: 46.55 GiB used: 6.3 MiB (0.0%) fs: vfat
    dev: /dev/sdb3
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
    file: /swapfile
Sensors:
  System Temperatures: cpu: N/A mobo: N/A gpu: amdgpu temp: 40.0 C
    mem: 40.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 0
Repos:
  Packages: apt: 2296
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://packages.linuxmint.com vera main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 401 Uptime: 1h 53m wakeups: 3 Memory: 15.55 GiB
  used: 3.5 GiB (22.5%) Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.3.0 alt: 11/12 Shell: Bash v: 5.1.16 running-in: gnome-terminal
  inxi: 3.3.13

[lsemmens]

Are they wired headphones, wireless, or Bluetooth? If wireless/BT is there a transmitter that you plug into a speaker/headphone socket? It all depends upon how your sound card is detecting outputs and if/whether a Bluetooth device is paired. I'm guessing that they are bluetooth and that they did work under windows. Is there a BT icon in the panel (taskbar) notification area? Click on that and see if your headset shows up. You might need to connect it.

[Estuans]

Are they wired headphones, wireless, or Bluetooth? If wireless/BT is there a transmitter that you plug into a speaker/headphone socket? It all depends upon how your sound card is detecting outputs and if/whether a Bluetooth device is paired. I'm guessing that they are bluetooth and that they did work under windows. Is there a BT icon in the panel (taskbar) notification area? Click on that and see if your headset shows up. You might need to connect it.

This headset is wired only. Just got done with a 24 hour work day so I may try troubleshooting tomorrow or later tonight after my bike ride. So I tried plugging in my HyperX Headset from Aux to a USB adapter and that seems to work fine. Seems Linux is not playing nice with Aux only cables.

After considerable questioning of my ability to troubleshoot. Linux seems to be fine with it. The volume on the sound settings was at 50% which should provide sound. The headset itself had the volume on 0% until I moved it and then heard sound. Oof I feel dumb

Case closed

[billyswong]

If you click on the volume tray icon > Sound Settings, under Output page there should be a list of devices showing you what is available for audio output. You should be able to manually select outputting to the green 3.5mm port from there.