PANTUM 6506 Printer

[giorgio 33]

Hello everybody,

I installed the pantum_1.1.106-1_amd64.deb package containing the CUPS and SANE drivers.

The PANTUM 6506 printer is fully functional in terms of printing functions.

However, I cannot get the scanner to work.

Xsane is regularly installed, but despite this the scanner is not detected. I have not found any posts about it that could help me.


Thanks in advance for any help.

System:
Kernel: 6.1.0-13-amd64 arch: x86_64 bits: 64 compiler: gcc v: 12.2.0 Desktop: Cinnamon v: 5.8.4
tk: GTK v: 3.24.38 wm: muffin dm: LightDM Distro: LMDE 6 Faye base: Debian 12.1 bookworm
Machine:
Type: Laptop System: LENOVO product: 82H8 v: IdeaPad 3 15ITL6 serial: <superuser required>
Chassis: type: 10 v: IdeaPad 3 15ITL6 serial: <superuser required>
Mobo: LENOVO model: LNVNB161216 v: SDK0T76473 WIN serial: <superuser required> UEFI: LENOVO
v: GGCN50WW date: 09/29/2022
Battery:
ID-1: BAT0 charge: 20.8 Wh (53.7%) condition: 38.7/38.0 Wh (101.8%) volts: 7.6 min: 7.7
model: SMP L20M2PF0 serial: <filter> status: discharging
CPU:
Info: dual core model: 11th Gen Intel Core i3-1115G4 bits: 64 type: MT MCP arch: Tiger Lake
rev: 2 cache: L1: 160 KiB L2: 2.5 MiB L3: 6 MiB
Speed (MHz): avg: 567 high: 1071 min/max: 400/4100 cores: 1: 400 2: 1071 3: 400 4: 400
bogomips: 23961
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel Tiger Lake-LP GT2 [UHD Graphics G4] vendor: Lenovo driver: i915 v: kernel
arch: Gen-12.1 ports: active: eDP-1 empty: HDMI-A-1 bus-ID: 0000:00:02.0 chip-ID: 8086:9a78
Device-2: Syntek Integrated Camera type: USB driver: uvcvideo bus-ID: 3-5:3 chip-ID: 174f:2459
Display: x11 server: X.Org v: 1.21.1.7 with: Xwayland v: 22.1.9 driver: X: loaded: modesetting
unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 3072x1728 s-dpi: 120
Monitor-1: eDP-1 model: AU Optronics 0x369f res: 3072x1728 dpi: 227 diag: 395mm (15.5")
API: OpenGL v: 4.6 Mesa 22.3.6 renderer: Mesa Intel UHD Graphics (TGL GT2) direct-render: Yes
Audio:
Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: Lenovo driver: sof-audio-pci-intel-tgl
bus-ID: 0000:00:1f.3 chip-ID: 8086:a0c8
API: ALSA v: k6.1.0-13-amd64 status: kernel-api
Server-1: PipeWire v: 0.3.65 status: active with: 1: pipewire-pulse status: active
2: wireplumber status: active 3: pipewire-alsa type: plugin
Network:
Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 0000:00:14.3 chip-ID: 8086:a0f0
IF: wlp0s20f3 state: up mac: <filter>
IF-ID-1: wg-mullvad state: unknown speed: N/A duplex: N/A mac: N/A
Bluetooth:
Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 3-10:4 chip-ID: 8087:0026
Report: hciconfig ID: hci0 rfk-id: 2 state: down bt-service: enabled,running rfk-block:
hardware: no software: yes address: <filter>
RAID:
Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd v: 0.6
bus-ID: 0000:00:0e.0 chip-ID: 8086:9a0b
Drives:
Local Storage: total: 238.47 GiB used: 19.43 GiB (8.1%)
ID-1: /dev/nvme0n1 vendor: Lenovo model: UMIS RPJTJ256MEE1OWX size: 238.47 GiB speed: 31.6 Gb/s
lanes: 4 serial: <filter> temp: 26.9 C
Partition:
ID-1: / size: 224.02 GiB used: 9.63 GiB (4.3%) fs: ext4 dev: /dev/dm-1 mapped: lvmlmde-root
ID-2: /boot size: 943.2 MiB used: 181.2 MiB (19.2%) fs: ext4 dev: /dev/nvme0n1p2
ID-3: /boot/efi size: 285.4 MiB used: 5.8 MiB (2.0%) fs: vfat dev: /dev/nvme0n1p1
Swap:
ID-1: swap-1 type: partition size: 7.55 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/dm-2
mapped: lvmlmde-swap
USB:
Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 1 rev: 2.0 speed: 480 Mb/s
chip-ID: 1d6b:0002
Hub-2: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
Hub-3: 3-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0 speed: 480 Mb/s
chip-ID: 1d6b:0002
Device-1: 3-4:2 info: Sunplus Innovation Optical Mouse type: Mouse driver: hid-generic,usbhid
rev: 2.0 speed: 1.5 Mb/s chip-ID: 1bcf:0005
Device-2: 3-5:3 info: Syntek Integrated Camera type: Video driver: uvcvideo rev: 2.0
speed: 480 Mb/s chip-ID: 174f:2459
Device-3: 3-10:4 info: Intel AX201 Bluetooth type: Bluetooth driver: btusb rev: 2.0
speed: 12 Mb/s chip-ID: 8087:0026
Hub-4: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
Sensors:
System Temperatures: cpu: 41.0 C mobo: N/A
Fan Speeds (RPM): N/A
Repos:
Packages: pm: dpkg pkgs: 2103
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //packages.linuxmint.com faye main upstream import backport
2: deb https: //deb.debian.org/debian bookworm main contrib non-free non-free-firmware
3: deb https: //deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware
4: deb http: //security.debian.org bookworm-security main contrib non-free non-free-firmware
5: deb https: //deb.debian.org/debian bookworm-backports main contrib non-free non-free-firmware
Info:
Processes: 238 Uptime: 2m Memory: 7.54 GiB used: 2.51 GiB (33.2%) Init: systemd v: 252
target: graphical (5) default: graphical Compilers: gcc: 12.2.0 alt: 12 Client: Unknown
python3.11 client inxi: 3.3.26

[giorgio 33]

Hello !

Can anyone help me ?

Thanks a lot in advance.

[MiZoG]

Hey, giorgio 33
Run sudo scanimage -L in a terminal to see whether the scanner is detected or not.

it is isn't listed as a usb device. I bet your all-in-one is connected to your local network.
In this case both printer and scanner should probably work out of the box without needing any vendor-specific drivers.
sane-airscan is the package meant for scanners connected over network and it should have been already installed.

[giorgio 33]

Hey, giorgio 33
Run sudo scanimage -L in a terminal to see whether the scanner is detected or not.

it is isn't listed as a usb device. I bet your all-in-one connected to your local network.
In this case both printer and scanner should probably work out of the box without needing any vendor-specific drivers.
sane-airscan is the package meant for scanners connected over network and it should have been already installed.

Hi Mizog,
Thanks for the reply.
So, I tried to give the command Sudo Scanimage -L and nothing was found. The result is attached.

The scanner is not recognized. In the print settings it seems all right, I also attach this image.

What can I do now?

[MiZoG]

So, Pantum 6506 is connected to a usb port. Does not come with a network interface? Network all-in-one usually work without any manufacturer's drivers as I said.

Anyway...
lsusb ; sane-find-scanner in a terminal

[giorgio 33]

So, Pantum 6506 is connected to a usb port. Does not come with a network interface? Network all-in-one usually work without any manufacturer's drivers as I said.

Anyway...
lsusb ; sane-find-scanner in a terminal

Hi Mizog,

so, I used the command lsusb ; sane-find-scanner with the printer connected and the result is this:




giorgio@gio:~$ lsusb ; sane-find-scanner
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 174f:2459 Syntek Integrated Camera
Bus 003 Device 006: ID 232b:0e20 Pantum Ltd. M6500 series
Bus 003 Device 005: ID 1bcf:0005 Sunplus Innovation Technology Inc. Optical Mouse
Bus 003 Device 004: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 003 Device 003: ID 8087:0026 Intel Corp. AX201 Bluetooth
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

# sane-find-scanner will now attempt to detect your scanner. If the
# result is different from what you expected, first make sure your
# scanner is powered up and properly connected to your computer.

# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.
# Also you need support for SCSI Generic (sg) in your operating system.
# If using Linux, try "modprobe sg".

could not open USB device 0x1d6b/0x0003 at 004:001: Access denied (insufficient permissions)
could not open USB device 0x174f/0x2459 at 003:002: Access denied (insufficient permissions)
found possible USB scanner (vendor=0x232b [Pantum], product=0x0e20 [M6500 series]) at libusb:003:006
could not open USB device 0x1bcf/0x0005 at 003:005: Access denied (insufficient permissions)
could not open USB device 0x1a40/0x0101 at 003:004: Access denied (insufficient permissions)
could not open USB device 0x8087/0x0026 at 003:003: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 003:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0003 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
# Your USB scanner was (probably) detected. It may or may not be supported by
# SANE. Try scanimage -L and read the backend's manpage.

# Not checking for parallel port scanners.

# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.

# You may want to run this program as root to find all devices. Once you
# found the scanner devices, be sure to adjust access permissions as
# necessary.
giorgio@gio:~$





So I understand that something is detected, but the scanner still doesn't work.....

Do you have any other suggestions ? thank you very much !

[MiZoG]

Scanner is detected but no "sane-backend" is loaded in xsane...
...
(Low possibility to change anything) Have you tried simple-scan ("Document Scanner")?
I think both should use the same sane-backend but simple-scan behaves better in most of my Linux setups.
...
On https://mypantum.com/drivers/ the driver package for m6500 series is V1.1.82.1 from September 2021.
It is designated as "Ubuntu" driver but maybe it could work with LMDE.
You instead, as you stated in your OP, installed 1.1.106-1 which is for m6600 series. Worth looking into it.
...
On several wikis I'm coming across ipp-usb as a way to use the globally working network interface with usb printers/scanners.
I advise caution because I haven't personally used it. My old usb-connected Cannon Lide 220 does not need it. Scanner that came with all-in-one Epson WF-3820 worked oob with sane-airscan. An old "pro" Epson Perfection in my inventory is working only with proprietary VueScan. Simulating installation of ipp-usb in my system requires uninstallation of vuescan and of a few other libs.

[giorgio 33]

Scanner is detected but no "sane-backend" is loaded in xsane...
...
(Low possibility to change anything) Have you tried simple-scan ("Document Scanner")?
I think both should use the same sane-backend but simple-scan behaves better in most of my Linux setups.
...
On https://mypantum.com/drivers/ the driver package for m6500 series is V1.1.82.1 from September 2021.
It is designated as "Ubuntu" driver but maybe it could work with LMDE.
You instead, as you stated in your OP, installed 1.1.106-1 which is for m6600 series. Worth looking into it.
...
On several wikis I'm coming across ipp-usb as a way to use the globally working network interface with usb printers/scanners.
I advise caution because I haven't personally used it. My old usb-connected Cannon Lide 220 does not need it. Scanner that came with all-in-one Epson WF-3820 worked oob with sane-airscan. An old "pro" Epson Perfection in my inventory is working only with proprietary VueScan. Simulating installation of ipp-usb in my system requires uninstallation of vuescan and of a few other libs.

Hi Mizog,

So, I tried installing 'Simple Scan' and even with that, the scanner is not recognised.

I tried installing the Pantum Ubuntu Driver V1.1.82-1 but nothing, the scanner is still not detected.

I tried the command "ipp-usb" but nothing happens....

What else could be done?

I found this:
https://wiki.debian.org/CUPSDriverlessP ... upsbrowsed

but I can't figure out, what should I do....

Help !

[MiZoG]

Cups (and dependencies) is already installed in Mint. Most likely you don't have to do anything.
And cups is about printing which you have mentioned is currently working for you.

[giorgio 33]

Cups (and dependencies) is already installed in Mint. Most likely you don't have to do anything.
And cups is about printing which you have mentioned is currently working for you.

Hi Mizog,

I see, so CUPS has nothing to do with the operation of the scanner. In fact, the printing functions are fine.

At this point, however, I don't know what else to try to get the scanner to work, which seems to be at least partially recognised in some way (the command lsusb ; sane-find-scanner gives the result: found possible USB scanner vendor=0x232b [Pantum], product=0x0e20 [M6500 series] at libusb:003:006" as above).

Any further ideas to solve the problem ?


Thank you very much !

[MiZoG]

Since you already installed ipp-usb, make sure sane-airscan is installed too.
sudo apt install sane-airscan

[giorgio 33]

Since you already installed ipp-usb, make sure sane-airscan is installed too.
sudo apt install sane-airscan

Done, sane-airscan is already installed....

[giorgio 33]

Since you already installed ipp-usb, make sure sane-airscan is installed too.
sudo apt install sane-airscan

Done, sane-airscan is already installed....

Does anyone have an idea as to why a scanner is not properly recognized ?

Tks so much !

[giorgio 33]

Since you already installed ipp-usb, make sure sane-airscan is installed too.
sudo apt install sane-airscan

Done, sane-airscan is already installed....

Does anyone have an idea as to why a scanner is not properly recognized ?

Tks so much !

Any suggestion ?

Tks in advance for help me

[giorgio 33]

Done, sane-airscan is already installed....

Does anyone have an idea as to why a scanner is not properly recognized ?

Tks so much !

Any suggestion ?

Tks in advance for help me

No help ?
I will be grateful to anyone who will take a few minutes to help me...

[grndplane]

Instead of fighting with USB, unplug the USB cable, and plug a ethernet cable from router to the printer, and reboot.

[giorgio 33]

Instead of fighting with USB, unplug the USB cable, and plug a ethernet cable from router to the printer, and reboot.

Thank you for your reply grndplane, but I don't have the Ethernet port on the printer.

Any other suggestions from those who had the same problem ? I can't find anything that can help me, at least with my level of technical knowledge.... Thanks in advance for any help.