No sound on internal speakers

davidrolli · Post by **davidrolli** » Mon Mar 04, 2024 1:04 pm

Hi
I have sound issues an my new Lenovo Thinkbook 16p Gen4.
Problem:
This Notebook has four speakers, two hightoners and two bass speakers. There is some sound on the highspeakers, but I think, that there should be a better quality on them. The bass speakers provide no sound at all.

I searched the web, but couldn't find any good solution. I went through all the specific websites like ubuntu, ALSA and "Tips for Troubleshooting Sound Issues Rev. 1" etc.
Here some information:

Code: Select all

[code]
System:
  Kernel: 6.5.0-21-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 6.0.4 tk: GTK 3.24.33
    wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: LENOVO product: 21J8 v: Lenovo ThinkBook 16p Gen 4
    serial: <superuser required> Chassis: type: 10 v: Lenovo ThinkBook 16p Gen 4
    serial: <superuser required>
  Mobo: LENOVO model: LNVNB161216 v: NO DPK serial: <superuser required> UEFI: LENOVO
    v: LRCN42WW date: 11/09/2023
Battery:
  ID-1: BAT0 charge: 86.0 Wh (100.0%) condition: 86.0/80.0 Wh (107.5%) volts: 17.2 min: 15.4
    model: SMP L22M4PC0 type: Li-poly serial: <filter> status: Full cycles: 11
  Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard K540/K545 serial: <filter>
    charge: 100% (should be ignored) rechargeable: yes status: Discharging
  Device-2: hidpp_battery_1 model: Logitech Wireless Mouse serial: <filter>
    charge: 50% (should be ignored) rechargeable: yes status: N/A
CPU:
  Info: 12-core (4-mt/8-st) model: 13th Gen Intel Core i5-13500H bits: 64 type: MST AMCP
    smt: enabled arch: N/A rev: 2 cache: L1: 1.1 MiB L2: 9 MiB L3: 18 MiB
  Speed (MHz): avg: 1211 high: 3200 min/max: 400/4700:3500 cores: 1: 1960 2: 3082 3: 2023 4: 400
    5: 949 6: 400 7: 3200 8: 400 9: 400 10: 2279 11: 399 12: 2294 13: 400 14: 400 15: 400 16: 400
    bogomips: 101990
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel vendor: Lenovo driver: i915 v: kernel ports: active: DP-10,DP-8 off: eDP-1
    empty: DP-1, DP-2, DP-3, DP-4, DP-6, DP-7, DP-9 bus-ID: 00:02.0 chip-ID: 8086:a7a0
    class-ID: 0300
  Device-2: NVIDIA vendor: Lenovo driver: nvidia v: 535.161.07 pcie: speed: 16 GT/s lanes: 8
    ports: active: none empty: DP-5,HDMI-A-1,eDP-2 bus-ID: 01:00.0 chip-ID: 10de:28e1 class-ID: 0300
  Device-3: Luxvisions Innotech Integrated RGB Camera type: USB driver: uvcvideo bus-ID: 3-7:5
    chip-ID: 30c9:00a9 class-ID: fe01 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting,nvidia
    unloaded: fbdev,nouveau,vesa gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3840x1200 s-dpi: 96 s-size: 1016x318mm (40.0x12.5") s-diag: 1065mm (41.9")
  Monitor-1: DP-1-1-2-1 pos: primary,left res: 1920x1200 hz: 60 dpi: 94
    size: 518x324mm (20.4x12.8") diag: 611mm (24.1")
  Monitor-2: DP-1-1-3-1 pos: primary,right res: 1920x1200 hz: 60 dpi: 94
    size: 518x324mm (20.4x12.8") diag: 611mm (24.1")
  OpenGL: renderer: NVIDIA GeForce RTX 4050 Laptop GPU/PCIe/SSE2 v: 4.6.0 NVIDIA 535.161.07
    direct render: Yes
Audio:
  Device-1: Intel vendor: Lenovo driver: sof-audio-pci-intel-tgl bus-ID: 00:1f.3
    chip-ID: 8086:51ca class-ID: 0401
  Device-2: NVIDIA vendor: Lenovo driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s lanes: 8
    bus-ID: 01:00.1 chip-ID: 10de:22be class-ID: 0403
  Device-3: Lenovo ThinkPad USB-C Dock Audio type: USB driver: hid-generic,snd-usb-audio,usbhid
    bus-ID: 3-1.2:6 chip-ID: 17ef:30f7 class-ID: 0300 serial: <filter>
  Sound Server-1: ALSA v: k6.5.0-21-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel driver: iwlwifi v: kernel port: N/A bus-ID: 00:14.3 chip-ID: 8086:51f1
    class-ID: 0280
  IF: wlp0s20f3 state: up mac: <filter>
  Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152 bus-ID: 2-1.1:3
    chip-ID: 0bda:8153 class-ID: 0000 serial: <filter>
  IF: enxf4a80dcbeff0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
  Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 3-10:12 chip-ID: 8087:0033 class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 2 state: up address: <filter>
Drives:
  Local Storage: total: 4.1 TiB used: 206.93 GiB (4.9%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: MZVL2512HDJD-00BL2 size: 476.94 GiB speed: 63.2 Gb/s
    lanes: 4 type: SSD serial: <filter> rev: 5L1QGXD7 temp: 33.9 C scheme: GPT
  ID-2: /dev/sda type: USB vendor: Western Digital model: WD40EFRX-68N32N0 size: 3.64 TiB
    type: HDD rpm: 5400 serial: <filter> scheme: GPT
Partition:
  ID-1: / size: 467.89 GiB used: 92.84 GiB (19.8%) fs: ext4 dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 511 MiB used: 14.1 MiB (2.8%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 1 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 2-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 20 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
  Hub-3: 2-1:2 info: Lenovo USB3.1 Hub ports: 4 rev: 3.2 speed: 10 Gb/s chip-ID: 17ef:30f2
    class-ID: 0900
  Device-1: 2-1.1:3 info: Realtek RTL8153 Gigabit Ethernet Adapter type: Network driver: r8152
    interfaces: 1 rev: 3.2 speed: 5 Gb/s power: 112mA chip-ID: 0bda:8153 class-ID: 0000
    serial: <filter>
  Device-2: 2-1.2:4
    info: ASMedia ASM1051E SATA 6Gb/s bridge ASM1053E ASM1153 3Gb/s ASM1153E bridge
    type: Mass Storage driver: uas interfaces: 1 rev: 3.0 speed: 5 Gb/s chip-ID: 174c:55aa
    class-ID: 0806 serial: <filter>
  Hub-4: 2-1.3:5 info: Lenovo USB3.1 Hub ports: 4 rev: 3.2 speed: 10 Gb/s chip-ID: 17ef:30f4
    class-ID: 0900
  Hub-5: 3-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-6: 3-1:2 info: Lenovo USB2.0 Hub ports: 4 rev: 2.0 speed: 480 Mb/s chip-ID: 17ef:30f6
    class-ID: 0900
  Hub-7: 3-1.1:4 info: Lenovo USB2.0 Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip-ID: 17ef:30f3
    class-ID: 0900
  Hub-8: 3-1.1.3:9 info: Lenovo USB2.0 Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip-ID: 17ef:30f5
    class-ID: 0900
  Device-1: 3-1.1.3.2:13 info: Logitech M-U0007 [Corded Mouse M500] type: Mouse
    driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 1.5 Mb/s power: 98mA chip-ID: 046d:c069
    class-ID: 0301
  Device-2: 3-1.1.3.3:14 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
    driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s power: 98mA
    chip-ID: 046d:c52b class-ID: 0300
  Device-3: 3-1.2:6 info: Lenovo ThinkPad USB-C Dock Audio type: Audio,HID
    driver: hid-generic,snd-usb-audio,usbhid interfaces: 4 rev: 2.0 speed: 12 Mb/s power: 30mA
    chip-ID: 17ef:30f7 class-ID: 0300 serial: <filter>
  Device-4: 3-1.3:8 info: Lenovo Vendor Interface type: HID driver: hid-generic,usbhid
    interfaces: 1 rev: 1.1 speed: 12 Mb/s power: 100mA chip-ID: 17ef:30ef class-ID: 0300
  Device-5: 3-1.4:11 info: Lenovo 40B7 type: Billboard driver: N/A interfaces: 2 rev: 2.0
    speed: 12 Mb/s chip-ID: 17ef:30f0 class-ID: 1100 serial: <filter>
  Device-6: 3-6:3 info: Shenzhen Goodix USB2.0 MISC type: <vendor specific> driver: N/A
    interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 27c6:659a class-ID: ef00
    serial: <filter>
  Device-7: 3-7:5 info: Luxvisions Innotech Integrated RGB Camera type: Video driver: uvcvideo
    interfaces: 5 rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 30c9:00a9 class-ID: fe01
    serial: <filter>
  Device-8: 3-8:7 info: Logitech Unifying Receiver type: Mouse,HID
    driver: logitech-djreceiver,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 98mA
    chip-ID: 046d:c52f class-ID: 0300
  Device-9: 3-9:10 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
    driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s power: 98mA
    chip-ID: 046d:c52b class-ID: 0300
  Device-10: 3-10:12 info: Intel type: Bluetooth driver: btusb interfaces: 2 rev: 2.0
    speed: 12 Mb/s power: 100mA chip-ID: 8087:0033 class-ID: e001
  Hub-9: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 48.0 C mobo: N/A gpu: nvidia temp: 40 C
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2354 apt: 2345 flatpak: 9
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/1password.list
    1: deb [arch=amd64 signed-by=/usr/share/keyrings/1password-archive-keyring.gpg] https: //downloads.1password.com/linux/debian/amd64 stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //packages.linuxmint.com virginia main upstream import backport
    2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 394 Uptime: 4h 3m wakeups: 146 Memory: 15.34 GiB used: 3.91 GiB (25.5%) Init: systemd
  v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Unknown python3.10 client
  inxi: 3.3.13

[/code]
Somehow I',m not able to post some pictures. I get an error on the preview. Still I try to upload them, maybe it works.

Has anybody an idea, where the problem is?

Many thanks!

David

PS: I'm new to Linux Mint

Pjotr · Post by **Pjotr** » Mon Mar 04, 2024 1:53 pm

Install pavucontrol, launch it and experiment a bit with its sliders.

davidrolli · Post by **davidrolli** » Mon Mar 04, 2024 2:14 pm

Thank you! Pavucontrol ist installed an running. All the sliders are correct.

Pjotr · Post by **Pjotr** » Mon Mar 04, 2024 2:25 pm

Just for the sake of troubleshooting: download the iso of the daily build of the upcoming Ubuntu 24.04, create a bootable USB stick with it, boot from it and test.
http://www.cdimage.ubuntu.com/daily-live/current/

davidrolli · Post by **davidrolli** » Mon Mar 04, 2024 3:49 pm

I did try your request. Unfortunately without change to the problem. When I open the alsamixer, I have the master volume control on the left side. Then headphones and after that the speaker and the bass speaker. Speaker and bass speaker have a square with two zeros, but no bar over the square, where I can control the volume. All the other ones have a bar where I can set the volume.
This problem seems to lay deeper (e.g. the sound chip does not communicate with the amplifier or something like this...).

Pjotr · Post by **Pjotr** » Tue Mar 05, 2024 5:53 am

Try this:

Code: Select all

sudo fwupdmgr reinstall

In the "Choose a device:" dialogue, select Intel Management Engine (probably the second entry).

Reboot and test.

Based on:
https://askubuntu.com/questions/1460834 ... in-sound-s

Be prepared for the following chain of events (errors etc.):
https://askubuntu.com/a/1460835

davidrolli · Post by **davidrolli** » Tue Mar 05, 2024 9:34 am

Thank you Pjotr! I did try the command sudo fwupdmgr reinstall and received following result:

Choose a device:
0. Cancel
1. e4e4798b680250783bc98f42d1fda6239ad8de3c (Unifying Receiver)
2. 35bafe4560056ef10478b809d2e97c060d1506a9 (Unifying Receiver)

I think these devices are the receivers for the wireless mouse and keyboard.

I've checked following links:
viewtopic.php?t=293910&start=20
viewtopic.php?t=409983
https://github.com/thesofproject/linux/ ... 1845440836
https://unix.stackexchange.com/question ... 959#758959
https://bugzilla.kernel.org/show_bug.cgi?id=215233
https://github.com/torvalds/linux/blob/ ... ek.c#L8518

I do not understand enough of the many commands with their results in the terminal. Any other idea?

Pjotr · Post by **Pjotr** » Tue Mar 05, 2024 10:25 am

It looks like there may be something wrong with the automatic sound chipset detection of the driver. Apparently, upstream (kernel.org) has already done some work to try to fix that (the drivers are in the kernel).

Yet I can't recommend installing a vanilla Mainline kernel from upstream. Too many downsides to that. I advise to wait for the redeeming kernel update that contains a (backported?) fix. And keep making sure that the BIOS of your laptop is up to date (which it is now). Can't make any more of it, sorry....

Hopefully a sound expert will jump in, who might know some things you might still try. But my bag of tricks is empty.

davidrolli · Post by **davidrolli** » Tue Mar 05, 2024 10:36 am

Thank you so much Pjotr! Yes, the problem seems to be tricky. Many are struggling with these issues.

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