I think my video driver got changed, can anyone please help? [SOLVED]

[Logansfury]

Good Evening,

I installed a utility to gather monitor info. I ran a command from it that was supposed to identify the busses my monitors were active on, but all 3 of my monitors went black for a second, then returned stuck at a resolution I dont want. My 3rd monitor which worked fine is now showing as unknown display. The dropdown options for all 3 monitors are greyed out.

I just did a timeshift to 10pm last night, as the issue just now happened at 4pm this afternoon, thinking that would be fine, but the problem persisted thru the timeshift.

Can anyone help me check to see what has happened to my amdgpu driver?

Thank you for reading,

Logan

[SMG]

Can anyone help me check to see what has happened to my amdgpu driver?

Not without data. Please open the System Reports app and click the System Information tab on the left. Your computer's information should come up in the right pane. Then click the Copy button in the lower right and paste the results into a reply window here so we can see how Linux Mint views your hardware.

What utility did you install?

[Logansfury]

Can anyone help me check to see what has happened to my amdgpu driver?

Not without data. Please open the System Reports app and click the System Information tab on the left. Your computer's information should come up in the right pane. Then click the Copy button in the lower right and paste the results into a reply window here so we can see how Linux Mint views your hardware.

What utility did you install?

Hello SMG,

Thank you so much for being here!!

Sys Report

Code: Select all

System:
  Kernel: 6.5.0-25-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 6.0.4 tk: GTK 3.24.33
    wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: Dell product: OptiPlex 5040 v: N/A serial: <superuser required> Chassis:
    type: 3 serial: <superuser required>
  Mobo: Dell model: 0T7D40 v: A01 serial: <superuser required> UEFI: Dell v: 1.21.0
    date: 12/08/2021
CPU:
  Info: quad core model: Intel Core i5-6500 bits: 64 type: MCP smt: <unsupported> arch: Skylake-S
    rev: 3 cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
  Speed (MHz): avg: 2700 high: 2701 min/max: 800/3600 cores: 1: 2700 2: 2701 3: 2700 4: 2700
    bogomips: 25599
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: AMD Cape Verde PRO [Radeon HD 7750/8740 / R7 250E] vendor: VISIONTEK driver: amdgpu
    v: kernel pcie: speed: 8 GT/s lanes: 16 ports: active: DP-1,HDMI-A-1,HDMI-A-2 empty: none
    bus-ID: 01:00.0 chip-ID: 1002:683f class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: amdgpu,ati
    unloaded: fbdev,modesetting,vesa gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 8320x2160 s-dpi: 96 s-size: 2201x572mm (86.7x22.5") s-diag: 2274mm (89.5")
  Monitor-1: DisplayPort-0 mapped: DP-1 pos: right res: 640x480 hz: 60 size: N/A modes:
    max: 640x480 min: 848x480
  Monitor-2: HDMI-A-0 mapped: HDMI-A-1 pos: primary,left model: LG (GoldStar) ULTRAGEAR
    serial: <filter> res: 3840x2160 hz: 30 dpi: 140 size: 697x392mm (27.4x15.4") diag: 801mm (31.5")
    modes: max: 3840x2160 min: 640x480
  Monitor-3: HDMI-A-1 mapped: HDMI-A-2 pos: center model: LG (GoldStar) ULTRAGEAR
    serial: <filter> res: 3840x2160 hz: 30 dpi: 140 size: 697x392mm (27.4x15.4") diag: 801mm (31.5")
    modes: max: 3840x2160 min: 640x480
  OpenGL: renderer: AMD Radeon HD 7700 Series (verde LLVM 15.0.7 DRM 3.54 6.5.0-25-generic)
    v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes
Audio:
  Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: Dell driver: snd_hda_intel
    v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a170 class-ID: 0403
  Device-2: AMD Oland/Hainan/Cape Verde/Pitcairn HDMI Audio [Radeon HD 7000 Series]
    vendor: VISIONTEK driver: snd_hda_intel v: kernel pcie: speed: 8 GT/s lanes: 16 bus-ID: 01:00.1
    chip-ID: 1002:aab0 class-ID: 0403
  Device-3: Generalplus USB Audio Device type: USB driver: hid-generic,snd-usb-audio,usbhid
    bus-ID: 1-8.2:12 chip-ID: 1b3f:2008 class-ID: 0300
  Sound Server-1: ALSA v: k6.5.0-25-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Ethernet I219-V vendor: Dell driver: e1000e v: kernel port: N/A bus-ID: 00:1f.6
    chip-ID: 8086:15b8 class-ID: 0200
  IF: enp0s31f6 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 465.76 GiB used: 172.23 GiB (37.0%)
  ID-1: /dev/sda vendor: Seagate model: ST500DM009-2F110A size: 465.76 GiB speed: 6.0 Gb/s
    type: HDD rpm: 7200 serial: <filter> rev: CC43 scheme: GPT
Partition:
  ID-1: / size: 456.89 GiB used: 172.22 GiB (37.7%) fs: ext4 dev: /dev/sda2
  ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 1-8:2 info: Terminus USB 2.0 Hub ports: 4 rev: 2.0 speed: 480 Mb/s power: 100mA
    chip-ID: 1a40:0801 class-ID: 0900
  Hub-3: 1-8.1:11 info: Terminus USB 2.0 Hub ports: 4 rev: 2.0 speed: 480 Mb/s power: 100mA
    chip-ID: 1a40:0801 class-ID: 0900
  Device-1: 1-8.2:12 info: Generalplus USB Audio Device type: Audio,HID
    driver: hid-generic,snd-usb-audio,usbhid interfaces: 4 rev: 1.1 speed: 12 Mb/s power: 100mA
    chip-ID: 1b3f:2008 class-ID: 0300
  Hub-4: 1-8.4:5 info: ASIX AX68004 ports: 7 rev: 1.0 speed: 12 Mb/s power: 100mA
    chip-ID: 0b95:6804 class-ID: 0900
  Device-1: 1-8.4.1:6 info: Logitech Keyboard K120 type: Keyboard,HID driver: hid-generic,usbhid
    interfaces: 2 rev: 1.1 speed: 12 Mb/s power: 90mA chip-ID: 046d:c31c class-ID: 0300
  Device-2: 1-8.4.2:7 info: Primax USB Optical Mouse type: Mouse driver: hid-generic,usbhid
    interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 98mA chip-ID: 0461:4de2 class-ID: 0301
  Device-3: 1-8.4.6:8 info: ASIX AX68004 type: Keyboard,Mouse driver: hid-generic,usbhid
    interfaces: 3 rev: 1.1 speed: 12 Mb/s power: 2mA chip-ID: 2224:ff2c class-ID: 0301
    serial: <filter>
  Hub-5: 2-0:1 info: Super-speed hub ports: 10 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 66.0 C pch: 67.0 C mobo: 64.0 C gpu: amdgpu temp: 88.0 C
  Fan Speeds (RPM): cpu: 902 mobo: 709
Repos:
  Packages: 2819 apt: 2796 flatpak: 23
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/bitseater-ppa-jammy.list
    1: deb [signed-by=/etc/apt/keyrings/bitseater-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/bitseater/ppa/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/chrome-remote-desktop.list
    1: deb [arch=amd64] http: //dl.google.com/linux/chrome-remote-desktop/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //packages.linuxmint.com virginia main upstream import backport
    2: deb http: //mirror.arizona.edu/ubuntu jammy main restricted universe multiverse
    3: deb http: //mirror.arizona.edu/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //mirror.arizona.edu/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/slgobinath-gcalendar-jammy.list
    1: deb [signed-by=/etc/apt/keyrings/slgobinath-gcalendar-jammy.gpg] https: //ppa.launchpadcontent.net/slgobinath/gcalendar/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/syncthing.list
    1: deb [signed-by=/usr/share/keyrings/syncthing-archive-keyring.gpg] https: //apt.syncthing.net/ syncthing candidate
  Active apt repos in: /etc/apt/sources.list.d/teejee2008-foss-jammy.list
    1: deb [signed-by=/etc/apt/keyrings/teejee2008-foss-jammy.gpg] https: //ppa.launchpadcontent.net/teejee2008/foss/ubuntu jammy main
Info:
  Processes: 393 Uptime: 45m wakeups: 0 Memory: 31.27 GiB used: 5.25 GiB (16.8%) Init: systemd
  v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Unknown python3.10 client
  inxi: 3.3.13

The utility was i2c-tools. It was supposed to tell me what devices were on my 3 used busses but instead it destroyed the devices at my 3 used busses >.< I thought I was fine as I had a 16hour old timeshift of a working display setup.

Standing by for your instructions

[SMG]

Graphics:
Device-1: AMD Cape Verde PRO [Radeon HD 7750/8740 / R7 250E] vendor: VISIONTEK driver: amdgpu
v: kernel pcie: speed: 8 GT/s lanes: 16 ports: active: DP-1,HDMI-A-1,HDMI-A-2 empty: none
bus-ID: 01:00.0 chip-ID: 1002:683f class-ID: 0300
Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: amdgpu,ati
unloaded: fbdev,modesetting,vesa gpu: amdgpu display-ID: :0 screens: 1
Screen-1: 0 s-res: 8320x2160 s-dpi: 96 s-size: 2201x572mm (86.7x22.5") s-diag: 2274mm (89.5")
Monitor-1: DisplayPort-0 mapped: DP-1 pos: right res: 640x480 hz: 60 size: N/A modes:
max: 640x480 min: 848x480
Monitor-2: HDMI-A-0 mapped: HDMI-A-1 pos: primary,left model: LG (GoldStar) ULTRAGEAR
serial: <filter> res: 3840x2160 hz: 30 dpi: 140 size: 697x392mm (27.4x15.4") diag: 801mm (31.5")
modes: max: 3840x2160 min: 640x480
Monitor-3: HDMI-A-1 mapped: HDMI-A-2 pos: center model: LG (GoldStar) ULTRAGEAR
serial: <filter> res: 3840x2160 hz: 30 dpi: 140 size: 697x392mm (27.4x15.4") diag: 801mm (31.5")
modes: max: 3840x2160 min: 640x480
OpenGL: renderer: AMD Radeon HD 7700 Series (verde LLVM 15.0.7 DRM 3.54 6.5.0-25-generic)
v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes

Your drivers are loaded.

Your two LG Ultragears are showing at 3840x2160 @ 30Hz.
The DP port is showing as 640x480 @ 60Hz which doesn't sound good, but I seem to recall you had one small monitor and two huge ones so maybe that is correct.

The utility was i2c-tools. It was supposed to tell me what devices were on my 3 used busses but instead it destroyed the devices at my 3 used busses.

You are going to have to give more details about what "destroyed" means because I don't yet understand what the problem is.

[Logansfury]

You are going to have to give more details about what "destroyed" means because I don't yet understand what the problem is.

Before I entered the app command and all 3 screens went black, I had the 2xLG 32" monitors and the 1xASUS 27" monitor all three at 2560x1440. This I think was the max for the ASUS, but the LG's both had options to display at 3840x2160.

After all the monitors went black, they resumed display at 3840x2160 for the LG's and some horrible windows95 looking resolution on the 27"

The ASUS 27" is now showing at Unknown Device when it was recognized before, and all 3 monitors are locked at these unwanted resolutions with the dropdown menus to select resolutions greyed out.

In my current hyperventilating state, this is qualifying as "destroyed" >.<

I did a timeshift problem persisted and I made another user account and switched to it. problem persisted.

Can you help?

[SMG]

The utility was i2c-tools.

From where did you download it? I found multiple tools with that name so I don't know what you installed.

Before I entered the app command...

What "app command"?

[Logansfury]

The utility was i2c-tools.

From where did you download it? I found multiple tools with that name so I don't know what you installed.

Before I entered the app command...

What "app command"?

It was in the software manager, I didn't expect it to harm my system. the commands were:

sudo i2cdetect -y 1
sudo i2cdetect -y 3
sudo i2cdetect -y 5

It was supposed to identify something in the busses so I could get details about my monitors, but it ruined my system.

[SMG]

It was supposed to identify something in the busses so I could get details about my monitors, but it ruined my system.

Have you tried completely shutting down your system (not a reboot, a shutdown) and then restarting it?

[Logansfury]

It was supposed to identify something in the busses so I could get details about my monitors, but it ruined my system.

Have you tried completely shutting down your system (not a reboot, a shutdown) and then restarting it?

I did not but I will do so right now.

Wish me luck....

[SMG]

Wish me luck....

Find yourself a brown paper bag and breath in and out of it.

It's possible the cable just went on the smaller monitor and this was a coincidence on timing.

[Koentje]

If Timeshift didn't fix it, then maybe some settings are stored in your homedirectory, since Timeshift does not backup your home!
Have you searched in ~/.config or ~/.local/share if you see anything that could be related to the new software?? If so, delete it or rename it and reboot.

sudo apt purge <package> removes the software and it's configs.

[Logansfury]

Find yourself a brown paper bag and breath in and out of it.
It's possible the cable just went on the smaller monitor and this was a coincidence on timing.

You are an internet Goddess

The shutdown/restart fixed it, all three screens are at the resolutions I had set previously.

Thank you so much!

[SMG]

You are an internet Goddess

The shutdown/restart fixed it, all three screens are at the resolutions I had set previously.

Thank you so much!

Good to hear. You're welcome. Sometimes a complete power reset is what is needed to get things back to their normal state.

I didn't notice anything in those commands that suggest they should do anything other than scan the buses. I don't have any idea of what may have happened.

[Logansfury]

Well it's gone to crap again.

I am now having all 3 monitors black out simultaneously stay black for 4-6 seconds then restore display. It is happening every 10-15 seconds and making it impossible to work on the linux box.

Anyone able to help with this?

[SMG]

I am now having all 3 monitors black out simultaneously stay black for 4-6 seconds then restore display. It is happening every 10-15 seconds and making it impossible to work on the linux box.

Use only one monitor and see if it continues.

If you did not change the kernel/driver, then it could be a GPU issue.

[Logansfury]

I am now having all 3 monitors black out simultaneously stay black for 4-6 seconds then restore display. It is happening every 10-15 seconds and making it impossible to work on the linux box.

Use only one monitor and see if it continues.

If you did not change the kernel/driver, then it could be a GPU issue.

My kernel updated yesterday in fact. The day all this started

What please are the steps to set my box to boot with an earlier kernel?

[SMG]

What please are the steps to set my box to boot with an earlier kernel?

To boot into an older kernel, bring up the grub menu, select the Advanced Options, and then select the desired kernel.

If you do not normally see the grub menu, repeatedly tap the escape key during boot to bring up the grub menu for an UEFI boot computer (which appears to be what you have).

See this post for how to edit grub to get the menu to show if you are having problems getting that to work.

[Logansfury]

What please are the steps to set my box to boot with an earlier kernel?

To boot into an older kernel, bring up the grub menu, select the Advanced Options, and then select the desired kernel.

If you do not normally see the grub menu, repeatedly tap the escape key during boot to bring up the grub menu for an UEFI boot computer (which appears to be what you have).

See this post for how to edit grub to get the menu to show if you are having problems getting that to work.

It isnt going well.

I just rebooted the linux rock and hit esc repeatedly, now I am at a black screen that says GNU GRUB version 2.06 Minimal BASH-linke line editing is supported. For the first work, TAB lists possible command completions. Anywhere else TAB lists possible device or file completions.

and all I see on screen is:

grub>
grub>
grub>
grub>
grub>

every time I hit esc another grub> line appears and nothing else happens. I see no advanced options.

What should I do?

[SMG]

I just rebooted the linux rock and hit esc repeatedly, now I am at a black screen that says GNU GRUB version 2.06 Minimal BASH-linke line editing is supported. For the first work, TAB lists possible command completions. Anywhere else TAB lists possible device or file completions.

and all I see on screen is:

grub>
grub>
grub>
grub>
grub>

every time I hit esc another grub> line appears and nothing else happens. I see no advanced options.

What should I do?

That's a timing issue and you missed the point at which it goes to the grub menu (which is easy to do). You can reboot and make the change so the menu always shows (the link I provided).

Technically, the proper way to get out of what you are currently seeing is this. (Scroll down to the "grub>" heading.)

[Logansfury]

Technically, the proper way to get out of what you are currently seeing is this. (Scroll down to the "grub>" heading.)

OK I made SOME progress at least. I followed you instructions and performed the edit of:

Code: Select all

#GRUB_TIMEOUT_STYLE=hidden
GRUB_TIMEOUT=10

Then I did the:

sudo update-grub

and rebooted and the grub menu came up fine. I clicked on advanced options and selected a version 5 kernel, booted thru to desktop and immediately re-experienced the black-screen error. Every 10 seconds my monitors go black, all I can see is my mouse, and it takes 10-40 seconds for the monitors to restore display. This is infuriating and impossible conditions to work under.

I am thinking of taking the box to best buy and asking the geek squad to check the mobo and see if it will support an upgrade from HDD to SSD. I can pick up a western digital 1TB internal SSD drive for $75 on amazon. But that just means I have to start from scratch and recreate everything ive done since november 2023 to get my box back to where it is now. That's assuming nothing just breaks on me again.

Not happy with linux atm.