display freezes when moving mouse

[kadachi]

Hi,

I'm new here and to linux. Recent mint cinnamon install on a new PC build. I'm having issues with the display freezing when I move the cursor while HD content is playing both from a file and on youtube. When I change the video resolution on youtube below 720 it stops freezing when I move the cursor over the video.

Help...

Code: Select all

System:
  Kernel: 6.5.0-26-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 6.0.4 tk: GTK 3.24.33
    wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: Gigabyte product: Z790 AORUS ELITE X AX v: -CF
    serial: <superuser required>
  Mobo: Gigabyte model: Z790 AORUS ELITE X AX serial: <superuser required>
    UEFI: American Megatrends LLC. v: F4 date: 12/14/2023
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard serial: <filter>
    charge: 55% (should be ignored) rechargeable: yes status: Discharging
CPU:
  Info: 14-core (6-mt/8-st) model: Intel Core i5-14600KF bits: 64 type: MST AMCP smt: enabled
    arch: N/A rev: 1 cache: L1: 1.2 MiB L2: 20 MiB L3: 24 MiB
  Speed (MHz): avg: 3689 high: 5301 min/max: 800/5300:4000 cores: 1: 5300 2: 5300 3: 800 4: 5300
    5: 800 6: 5292 7: 5297 8: 5291 9: 5300 10: 5300 11: 5301 12: 5300 13: 3998 14: 4000 15: 4000
    16: 4007 17: 800 18: 800 19: 800 20: 800 bogomips: 139776
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: AMD vendor: Gigabyte driver: amdgpu v: kernel pcie: speed: 16 GT/s lanes: 16 ports:
    active: DP-1 empty: HDMI-A-1 bus-ID: 03:00.0 chip-ID: 1002:743f class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: amdgpu,ati
    unloaded: fbdev,modesetting,radeon,vesa gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3840x2160 s-dpi: 96 s-size: 1016x571mm (40.0x22.5") s-diag: 1165mm (45.9")
  Monitor-1: DisplayPort-0 mapped: DP-1 model: MSI MAG274UPF serial: <filter> res: 3840x2160
    dpi: 163 size: 600x330mm (23.6x13.0") diag: 685mm (27") modes: max: 3840x2160 min: 720x400
  OpenGL: renderer: AMD Radeon RX 6500 XT (navi24 LLVM 15.0.7 DRM 3.54 6.5.0-26-generic)
    v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes
Audio:
  Device-1: Intel vendor: Gigabyte driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
    chip-ID: 8086:7a50 class-ID: 0403
  Device-2: AMD Navi 21 HDMI Audio [Radeon RX 6800/6800 XT / 6900 XT] driver: snd_hda_intel
    v: kernel pcie: speed: 16 GT/s lanes: 16 bus-ID: 03:00.1 chip-ID: 1002:ab28 class-ID: 0403
  Sound Server-1: ALSA v: k6.5.0-26-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek driver: rtw89_8852ce v: kernel pcie: speed: 5 GT/s lanes: 1 port: 3000
    bus-ID: 05:00.0 chip-ID: 10ec:c852 class-ID: 0280
  IF: wlp5s0 state: down mac: <filter>
  Device-2: Intel Ethernet I225-V vendor: Gigabyte driver: igc v: kernel pcie: speed: 5 GT/s
    lanes: 1 port: N/A bus-ID: 06:00.0 chip-ID: 8086:15f3 class-ID: 0200
  IF: enp6s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
  Device-1: Realtek Bluetooth Radio type: USB driver: btusb v: 0.8 bus-ID: 1-14:6
    chip-ID: 0bda:0852 class-ID: e001 serial: <filter>
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
Drives:
  Local Storage: total: 465.76 GiB used: 94.87 GiB (20.4%)
  ID-1: /dev/nvme0n1 vendor: Crucial model: CT500P5PSSD8 size: 465.76 GiB speed: 63.2 Gb/s
    lanes: 4 type: SSD serial: <filter> rev: P7CR402 temp: 33.9 C scheme: GPT
Partition:
  ID-1: / size: 456.89 GiB used: 47.43 GiB (10.4%) fs: ext4 dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 1-11:2 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s power: 100mA
    chip-ID: 05e3:0608 class-ID: 0900
  Device-1: 1-11.1:4 info: Logitech Unifying Receiver type: Keyboard,Mouse
    driver: logitech-djreceiver,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 98mA
    chip-ID: 046d:c534 class-ID: 0301
  Hub-3: 1-12:3 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s power: 100mA
    chip-ID: 05e3:0608 class-ID: 0900
  Device-1: 1-13:5 info: Integrated Express ITE Device type: HID driver: hid-generic,usbhid
    interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 048d:5702 class-ID: 0300
  Device-2: 1-14:6 info: Realtek Bluetooth Radio type: Bluetooth driver: btusb interfaces: 2
    rev: 1.0 speed: 12 Mb/s power: 500mA chip-ID: 0bda:0852 class-ID: e001 serial: <filter>
  Hub-4: 2-0:1 info: Super-speed hub ports: 9 rev: 3.1 speed: 20 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 30.0 C mobo: 25.0 C gpu: amdgpu temp: 40.0 C mem: 42.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 0
Repos:
  Packages: 2255 apt: 2239 flatpak: 16
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //mirror.internode.on.net/pub/linuxmint-packages virginia main upstream import backport
    2: deb http: //mirror.internode.on.net/pub/ubuntu/ubuntu jammy main restricted universe multiverse
    3: deb http: //mirror.internode.on.net/pub/ubuntu/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //mirror.internode.on.net/pub/ubuntu/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 464 Uptime: 7h 23m wakeups: 51 Memory: 62.62 GiB used: 14.41 GiB (23.0%)
  Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12
  Client: Unknown python3.10 client inxi: 3.3.13

[kadachi]

Update

As you can see above, I have the latest kernel.
I have disabled the window effects which helped reduce it happening.
I have run the audio through the monitor which helps, but it still happens. And by help, I mean it will freeze once, and then after it unfreezes it wont freeze again for a little while, even if I run the cursor on and off of the video.
What I have noticed is that 1-2CPU cores jump to 100% after it unfreezes. The freeze happens for 1-5 seconds, the audio continues, and then the video catches up.

Is this likely a hardware or driver issue?
I have run GtkStressTesting on CPU: All methods, 30 mins, 20 workers. Temp maxed at 78 on a couple of cores, otherwise they sat between 50-65 and no crashes.
I have installed memtest but it doesn't show on boot. (another issue I'm sorting)

kadachi

[SMG]

I'm having issues with the display freezing when I move the cursor while HD content is playing both from a file and on youtube.

Could you explain what that means? It sounds like you are playing two different videos simultaneously?

What web browser are you using?

If this is the correct link for your BIOS/UEFI, it appears there is a beta version with "Update Intel APO (DTT) framework version". Perhaps that is a factor in what you are seeing? I'm not one to recommend beta BIOS/UEFI versions so if it were my hardware I'd just be adjusting the fps so the issue did not happen until Gigabyte comes out with a final version, but I wanted to make you aware that it might be hardware related.

You have very new hardware so it may be that a mainline kernel would have better support, but it's also possible this is a browser issue.

If you have not yet done so, you may want to upgrade the amdgpu linux-firmware to see if that helps. Instructions are here.

[kadachi]

It sounds like you are playing two different videos simultaneously?

Sorry if I was not clear.
When I play either a video with celluloid or VLC, if I move the cursor into the video frame it will freeze for a couple of seconds, the sound will continue and then the video will catch up. It also freezes sometimes when I double click the video for it to go full screen.
Also and separate when watching youtube with chrome, if I do the same, by moving the cursor into the video frame it will freeze, audio continue, then video will catch up. It does this for all HD streams. It doesn't do this with 720p and below.

If you have not yet done so, you may want to upgrade the amdgpu linux-firmware to see if that helps

I get a 503 error when I try to download it. I will try again later.

[SMG]

When I play either a video with celluloid or VLC, if I move the cursor into the video frame it will freeze for a couple of seconds, the sound will continue and then the video will catch up. It also freezes sometimes when I double click the video for it to go full screen.

There are different playback settings for those types of apps. I don't know if they might play a factor in this. I do not usually help with those types of issues.

Same for your comment about watching the Youtube video. I don't use Chrome.